Meet the Team

Sales

Andrew Bischof – Director/Sales Manager

Background: Andrew originally started his working life as an apprentice motor mechanic. Upon completing this he then went on to complete an auto electrical apprenticeship also undertaking a number of automotive courses along the way. Utilising these qualifications he started a service company that ran successfully before selling and moving to purchase Future Computers in January 2003.

The move into computers came about with the opportunity to buy Future Computers and begin a new career path in an ever changing industry. His main focus is to ensure the continued viability and growth of the company.  Other roles also include sales, marketing and product management ensuring Future Computers is able to offer the latest technologies and solutions that make sense to your business.

Job Functions: Sales, Account management, Marketing and Product research/selection.

Work Goals: To ensure customers are satisfied with our service and to create a good working environment for all of our staff.

Interests: AFL football (the real game), friends and family.

 

Craig Lowish – Account Manager

Background: Craig started his career working for Dick Smith Electronics when he left school. He developed his sales skills quickly & was promoted to assistant management in Nelson, New Zealand. During his time with DSE (NZ), some of Craig’s triumphs include being the youngest assistant manager in the country, consistently top salesperson in the South Island, and 3rd top salesperson in the country.

Moving to Australia late 2004 he continued his career with Dick Smith Electronics managing stores in Brisbane. He then pursued a new role as the Account Manager in a large QLD air conditioning manufacturer specialising in electronics and controls. He was in charge of sales & distribution for Australia, which helped him create & develop strong business relationships with their broad range of customers. Craig moved to Cairns July 2007 to get away from the busy city lifestyle, he joined the Future team to pursue his passion in IT.

Job Functions: IT Consulting, Account Management & running the sales floor in store, keeping website up to date with our latest deals.

Work Goals: Maintaining a high level of customer service to our clients. Provide proven quality solutions to clients in the evolving IT industry.

Interests: Rugby & the mighty All Blacks, live music & festivals, bourbon, family & gaming.

 

Technical

Gavin Dawson – Service Manager

Background: Gavin has always had an interest in Computers since the early 80’s with an Apple 2E. Gavin’s background early on was in Hospitality which has provided the building blocks to help in providing that level of Customer Service Future Computer’s clients have grown to expect. Gavin has worked for major Corporate Services such as; Fujitsu Australia, HP, EDS, Dept. Of Defence, Dept. Of Finance in the following roles; Corporate Services ITIL Specialist, Service Desk Manager, Technical Manager Team Lead, Small Business Owner, Interactive Technology Technician, Project manager.

Job Functions: Lead a team of IT professionals to provide an unquestionable level of service. Project Manage Service implementations.

Work Goals: To ensure Future Computers customers receive prompt, educated and professional service when they contact my team. Manage projects through to completion.

Interests: Golf, Scuba Diving, Hockey, 4wd Trips, Fishing and Camping, Family.

 

Ian Duncan – Help Desk

Background: 20 years in the IT industry.  Started my career as a database developer for an accounting firm in Cairns.  Moved to Brisbane and worked for several companies doing C++ development.  Decided I loved the Cairns lifestyle too much and moved back to FNQ. Started up an IT consultancy here and have been running that for the last 10 years.

Job Functions: Phone Support for all of Future Computers customers.  Booking Technicians for jobs that require onsite or specialist expertise.

Work Goals: I hope to continue to keep all of our customers running smoothly and challenge myself with difficult IT problems.  Nothing keeps the brain more active than solving a complex problem.

Interests:  Martial Arts - Wing Chun (teaching), Android Games Development.

 

Clifford Jones - Senior Network Engineer

Background: Clifford started his working life as an apprentice working for the Ministry of Defence before moving onto a major IT and Test and Measurement company. During this time Clifford had the opportunity to work across a range of environments and technologies as well as travel to various parts of the World.

Working for a large IT services company, Clifford has been responsible for designing, implementing and maintaining large scale IT infrastructure projects, utilising the latest tools and techniques required to ensure that projects complete on time and within budget.

Job Functions: Clifford is responsible for Windows Server and Desktop Operating System support, technical design and implementation.

Work Goals: To ensure that our customers receive the utmost professional support and service and have access to the tools to allow them to achieve their business aims.

Interests: Motorcycle riding and racing, mountain biking and his two Beagles.

 

Enzo Ruggeri - Systems Engineer

Background: After Enzo finished school he went on to TAFE and completed a Diploma in IT Applied Business, and then went onto study at JCU to finish with a Bachelor of Information Technology. While Enzo was studying for his diploma and degree he was working as a security officer/crowd controller and also working casually for a small computer store. After Enzo finished his degree he started working for Cape York Land Council as a Systems Administrator, He was there for 12 months before moving on to work for Future Computers.

Job Functions: Remote Support, Helpdesk/Phone support Workshop and Onsite support.

Work Goals: Repair and diagnose systems, keeping the customer satisfied and happy with the repair and assist as best as possible for better solutions.

Interests: Soccer, Martial Arts, Music/Movies and Hibernating

 

Aidan Croxford - Systems Engineer

Background: Aidan finished school in 2010, where he was asked to continue on as a school based onsite technician the very next year. Seeking a move to a new area after five years within the Department of Education to start University, he moved to the cairns region in June of 2015. He has completed a Diploma in Information Technology (Systems Administration) and is currently studying a Bachelor of Business (Information Systems) at James Cook University.

Job Functions: Onsite and remote support.

Work Goals: To ensure that customer’s ICT solutions are running as efficiently as possible.

Interests: Photography, Networking, Shiny objects (Cars mainly).

 

Rodney Sariman - Workshop Manager

Background: Born and bred in PNG, Rodney moved to Australia in 2006 and settled in Townsville and worked for Future Townsville for ‘a very loooong time’. Straight after year 12 he pursued a career in Communications Engineering but was side tracked into IT due to the then Bougainville Copper Mine crisis. He did most of his IT training whilst working in PNG including the mines and oil fields. Having had enough of the FIFO status he decided to join the international school and managed the IT network and also did part-time tutoring at the TAFE College before deciding to move to Australia.

Job Functions: Managing workshop and assist in workshop duties.

Work Goals: Ensure a smooth operation of the workshop and customer satisfaction.

Interests: B.C.F….. sums it all up!!!, and supporting the NQ Cowboys and having ‘system shutdowns’.

 

Ben Carr - Workshop Technician

Background: Ben left school to start studying IT at TAFE and did some work experience at a local IT company. Having completed a diploma in IT, he went straight into working with computers. He started working for adaptive IT solutions as a technician and also did some part time work for JAV IT doing desktop rollouts before moving on to future computers.

Job Functions: In-house laptop and PC repairs, virus removal, and quality assurance

Work Goals: Work with customers to deliver consistent and reliable solutions to their IT problems.

Interests: Spending time with friends and family, gaming, and sharing ideas.

 

Administration

Colleen Jackson

Background: Colleen’s background has been administration and office management within the accounting industry and she was had been a long term client of Future prior to joining the team.

Job Functions: Finance and Administration

Work Goals: To build a strong cohesive administrative team and through procedures and systems ensure timely information is available to management, staff and customers – all whilst ensuring a sensible work/life balance for everyone in her team.

Interests: Family, friends, pets and home.

 

Leeann Collins – Administration Manager

Background: Associate Diploma (Valuation), Advanced Certificate of Real Estate, Certificate 111 Business Administration. Originally a Real Estate Valuer from Sydney with a background in Banking Finance and Property development, Leeann made the Sea Change to FNQ in November 2004.

The move to the beautiful tropics was in pursuit of a safer, cleaner, natural environment to raise two children and to enjoy the world heritage natural assets at her doorstep.  Since relocating to Cairns,  Leeann has worked in the It industry as an Office Manager, the Legal Profession in Conveyancing and the Construction Industry as Contract Administrator, Customer Service Officer, Workplace Health and Safety Contact and Construction Scheduler. Leeann has joined the team at Future Computers with Andrew Bischof, a driven leader with a professional team in a growing business with shared vision for career achievement.

Job Functions: Customer Service Representative to our expanding client base in our local and remote communities. Directing and following through on client requirements to ensure their needs are met.  Administration function management, Reporting team performance to Clients and Management, Liaising with suppliers, Management of Warranty matters and Administration Support for our team of Technicians.

Work Goals: To enhance our valued customer’s experience of interaction with Future Computers. To achieve excellence in Customer Service to meet the clients IT equipment and service requirements. To ensure our team have a positive, supportive workplace to best serve our growing client base.

Interests: Gardening, Bike Riding, Camping, Entertaining Friends.

 

Shannon Horwarth – Stock Controller

Background: Shannon is a rather recent addition to Future Computers, coming on board Part Time 3 months ago.

She lived in the UK for 12 years, working extensively in Hospitality and Child Care.

After arriving in Cairns, she had her own Café where Customer Service was the most important thing on the menu. This year she successfully became a Certified Tri Yoga Teacher – it’s all about Work & Life Flow  :-)

Job Functions: To check in and process all Stock purchases and send them in the right direction.

To care take care of existing Stock.

Work Goals: To ensure each and every Item is accounted for.

Interests: Yoga, Reiki ,Crystal Therapies, Nature and her Children.

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